Frequently asked questions
Answers for families.
Product
Is Family Observatory a monitoring or medical service?
No. It's a simple family coordination service. It is not medical monitoring, not emergency dispatch, and it doesn't replace professional caregivers, medical-alert devices, or regular family contact.
Does Family Observatory use cameras?
No. There are no cameras and no microphones, and no passive home surveillance. Your parent is told what has been arranged, and that's the whole interaction.
Setup & the senior experience
Is it hard for an older adult to use?
No. There's one clear question and two large buttons. No accounts to manage, no menus, no swiping, and no time pressure. It works with larger text and screen readers.
How many responsibilities are there each day?
Up to four, at times you choose to fit your parent's routine. You can change them anytime.
Notifications & unowned responsibilities
What happens if my parent misses a request?
A gentle reminder is sent after a delay you choose. If the request is still missed, the family contacts you set up are notified so a real person can follow up.
Can more than one family member get updates?
Yes. Multiple family members can share one view, so no one is left guessing and no single person carries it alone.
Privacy, pricing & emergencies
Do you sell or share our information?
No. We never sell personal information, and we don't share it beyond the family members you invite. See Safety & Privacy.
How much does it cost?
Membership is $100 per month per Care Circle. That covers one Care Circle with up to two supported people, and unlimited family members and caregivers at no extra cost. Starting begins with a short setup conversation, and no payment is taken until we have confirmed your situation and start date. See Membership.
What should we do in an emergency?
Call 911 or your local emergency number. Family Observatory is not an emergency service, cannot detect a fall or medical event, and does not contact emergency services on your behalf.
Important: this is not a medical or emergency service
Family Observatory is a family coordination service. It is not a medical device, does not provide medical advice, and is not a monitoring, emergency, or medical-alert service.
Family Observatory does not contact emergency services and cannot detect a fall, a medical event, or an emergency. In an emergency, call 911 or your local emergency number.
It does not replace professional caregivers, medical care, medical-alert devices, or regular contact with your family member. You remain responsible for your family's care and escalation decisions.